Refund Policy

30-day money-back guarantee

We want you to be happy with Shared Memorial. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — for any reason. This applies to one-time plans (Keepsake, Family) and to the first payment of a subscription plan (Legacy).

How to request a refund

Payments are processed by Stripe. To request a refund, email us at support@sharedmemorial.com from the same email address you used at checkout, and include your order date or the receipt you received. We'll process the refund within one business day.

Most refunds appear on your original payment method within 5–10 business days, depending on your bank.

Cancelling a subscription

You can cancel a Legacy subscription at any time from your account, or by emailing us. Cancelling stops future charges; you keep access until the end of the period you have already paid for. After 30 days, cancellations on their own are not eligible for a refund of the current period, but you are welcome to email us — we review fairness cases (e.g. accidental renewals that have not been used) on request.

Fair use and traffic limits

Every plan includes a monthly viewing-traffic allowance (Keepsake 10 GB, Family 50 GB, Legacy 200 GB per memorial). If a memorial goes over that allowance we may show photos at a smaller size and pause video streaming and downloads until the start of the next month, or ask anonymous visitors to sign in. This is a normal, published part of the service and is not a ground for a refund. Extra traffic can be added at any time from the pricing page.

Questions

For anything you are unsure about, email support@sharedmemorial.com — a real person from Uncapp BV will reply.